Thank you for shopping with rawlife.com. Please read these conditions of use before using this site which is operated by rawlife.com. We operate this site for the purpose of advertising equipment and raw foods to customers and potential customers. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then don't use this site.
Our terms and conditions of sale
These terms will apply to all your purchases of items from the our store, whether you are ordering online or by telephone. Please read this document carefully before placing your order.
We may change these terms from time to time. Please check them before you make a new purchase.
Payment
You can pay for your order by Visa, Mastercard, American Express, paypal, mail or by phone. We will take all reasonable care to keep your order details and payment secure.
Your agreement with us
We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.
Delivery
All items are delivered by United States Post Office (USPS)
All items under 16 oz. ships first-class. Items over 16.oz ship priority mail.
*Insurance is not provided for first-class deliveries unless the customer request and pays for insurance.
*Insurance provided for priority mail up to $100.00. If the customer wants extra insurance they must notify and pay when placing the order.
*USPS Insurance is for packages lost (not delivered). Items that track as delivered must contact their local post office if they did not receive their package.
Availability
All items are subject to availability. We can only guarantee availability while stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and price.
Cancellations
Items canceled before being shipped will be fully refunded. Once items ship, our return policy takes effect.
Shipping & Returns
Provide Correct Shipping Address
Customer is responsible for providing correct shipping address for UPS, and/or USPS deliveries. Please make sure your delivery address is correct and complete! Raw Life is not liable for an incorrect delivery address, and we would hate to see a delay on your item getting to you.
Packages ship USPS depending on the size, weight and destination. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.
Domestic Shipping Rates
Product Total----------------S&H
$ 0-$48.94 -------------------- $8.45
$ 48.95-$120 ----------------- $9.85
$ 120.01-$179 ----------------- $14
$ 179.01-$295 ----------------- $18
over $295 ---------------- $24
Expedited Shipping:
We also offer Expedited Shipping on most orders. Paying for Expedited Shipping gets your order bumped to the top of our packing list. Your order must be submitted by 11am to go out that day.
We will ship your order as fast as your paid shipping allows. Typical delivery times are as follows: If your order is under 5 lbs, your package will travel Priority Mail USPS (2-3 day delivery). Please note that website shipping prices generally only apply to the 48 states.
If you would like your package to have Overnight or 1-2 day guaranteed shipping service, please phone our customer service team and speak with someone about your order.
Our Shipping Locations may vary for certain items but our main shipping warehouse is:
Raw Life Inc. PO Box 5503, Lake Worth, FL 33466
International Shipping Rates and Policy
There is no insurance on International Orders. Orders to Canada and overseas will not be refunded once they have shipped. Delay in customs in your country or lost of shipments will not be refunded. On all international orders, you will be provided with a USPS Tracking # once the item ships to prove it has been sent. Once the tracking # is sent there are no refunds.
On International orders please add the exact shipping address how it should look on the package in the special instruction field and/or email paul@rawlife.com after placing your order. We will not ship your order until we get special instructions or an email confirmation with your exact full shipping address.
Shipping on International orders will vary, if you overpaid for shipping after we get back from the post office we will refund you the overpayment of shipping and notify you via email along with sending you the tracking number.
**We only ship certain items Internationally. If you place an international order and we cannot ship it we will fully refund you for your order and shipping cost.
**We ship all International orders via USPS First-Class or Priority mail only. Occasionally the shipping costs will be more than the posted amount on the website. If this is the case we will ask you for additional payment.
International Shipping and Handling for CANADA is as follows:
Product Total----------------Handling
$ 0 - $ 60 -------------------- $14
$ 60.01 - $ 120 ----------------- $29
$ 120.01 - $ 201 ----------------- $39
$ 201.01 - $ 321 ----------------- $69
over $321 ----------------- $87
International Shipping and Handling for all countries outside of the US and CANADA is as follows:
Product Total----------------Handling
$ 0 - $ 60 -------------------- $18
$ 60.01 - $ 120 ----------------- $44
$ 120.01 - $ 201 ----------------- $56
$ 201.01 - $ 321 ----------------- $100
over $321 ----------------- $156
Non-Refundable
Raw LIfe Inc. is not responsible for Lost/Stolen/Mis-routed/Not Received/Customs Captured International packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf if we can. If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.
We ship First-Class and Priority Mail International. Orders typically arrive to their destination within 6-10 business days, but delivery can take up to three weeks. These packages are NOT insured with the post office. If you would like your package insured, you can email our customer care department and we can make arrangements to send your package Express Mail International. Shipping costs are usually doubled when using the Express method of delivery.
Customs Fees
Raw Life Inc. is not responsible for duties or fees incurred by Customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package. Recipient of package is responsible for any and all duties or taxes incurred by Customs. All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through Customs and collecting duties and taxes. It is your responsibility to contact your customs department to determine whether any duties/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.
Return Policy
All of your purchases at Raw Life Inc. are covered by our 14-day un-open money back guarantee. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Our specially-trained staff of customer service representatives is available by email at customerservice@rawlife.com. Please e-mail our customer service within 14 days of the shipment date to receive authorization and return instructions. If you do NOT get a response to your email or phone call within 24 hours, it is safe to assume the correspondence was not received, and you should attempt to contact us again.
If you have not opened your product within 2 weeks of your purchase. We will refund your money or give you a store credit for the cost of the item minus the shipping cost. Customer is responsible for the cost of shipping on returns. All items must be returned and undamaged, unused and unopen within 2 weeks. We will refund any unopened appliances and other quilifying product up to 14 days. We cannot take back any items that are opened! Also if appliance is damaged when open you must contact the maker for repair or replacement. All returns unopen that we will take back may include up to a 20% restock fee.
Shipping for The Ejuva Cleansing Kit or another other items by Ejuva is free to 48 States. There will be an extra shipping charge of $50.00 for Hawaii, Alaska, PR and Canada. We cannot ship this items to other countries. Customer is responsible for all fees if for any reason the shipment comes back and a restock fee.
Non-Appliance Return Policy
If for any reason you are unhappy with a *product (exceptions below) you have purchased from us, you may return it for a full refund -- less shipping and handling if it is not opened within the 14 day time limit. Only un-opened packages of any product is eligible for return. All the products must be in a factory sealed container for refund. Customer is responsible for shipping any unwanted product back to us. Please see return protocol below.
*Non-Returnable / Non-Refundable Exceptions we will not take back or refund, unless you receive them damaged, are as follows:
**ANY OPENED PRODUCT!!!
Appliance Return Policy
Our Website provides a great deal of information about the appliances we carry. We will be glad to answer, to the best of our ability, any question you may have regarding your appliance purchase. We also suggest contacting the manufacturer directly to inquire about appliance specifics. However, ultimately the decision as to which appliance you purchase must be yours.
All warranties are between the appliance manufacturer and you, the purchaser. We make no express or implied warranties. The manufacturer is responsible for repairing or correcting any defects during the warranty period. Please review your warranty immediately upon receipt of your appliance. If the appliance is defective or needs repairs during the warranty period please review your warranty and contact the manufacturer to make arrangements for repair or replacement.
If you have NOT used the appliance, and NOT broken the manufacturer's seal on the box, you can return the appliance within 30 days of purchase for a full product refund. If the box has been open in anyway we can that take it back. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser. *Please see return protocol below.
If the appliance you wish to return has been used, you can still return the appliance within 30 days of purchase. The appliance is subject to a $20 restocking/cleaning fee and the customer is responsible for shipping the product back to us. If the appliance is found to be defective or damaged in any way, your refund will not be processed and you will have to take care of shipping the product to the manufacturer to be repaired under warranty.
No return can be accepted without our prior authorization. We will refuse unauthorized returns. *Please see return protocol below.
Here is a list of the appliance companies and their contact information. Please contact them directly if you have Warranty issues. If you have any difficulty, let us know and we will be happy to do what we can to help resolve anything pending.
Blendtec - 800-253-6383
Breville - 866-273-8455
Champion - 209-369-2154
Colema - 800-745-2446
Easy Green - 775-537-2552 - support@easygreen.com
Excalibur - 800-875-4254
Hurom - 800-321-2226 - yumi@rolandinc.com
L'Equip - 801-383-1920 - info@kitchenresource.com
Needak - 800-232-5762
Omega - 800-633-3401
Pion Air - 866-PIONAIR
Samson - 888-992-7333
SOTA - 800.224.0242 or in Canada - 250.770.2023
Greenstar (Tribest) - 888-254-7336
Vitamix - 800-848-2649
Waterwise - 800-874-9028
This is the list of appliances that cannot be shipped overseas:
Excalibur
Blendtec
Vitamix
Breville
EasyGreen
We cannot, under any circumstances, sell these to customers outside the US, (with some exceptions for Canada).
***IF YOU DON'T USE THE FOLLOWING PROCEDURE FOR RETURNS, OUR RECEIVING DEPARTMENT WILL HAVE TO REFUSE YOUR SHIPMENT AND IT WILL BE SENT BACK TO YOU.***
Return Protocol : How To Return a Product
Your RMA# is your order number. Please write your RMA# on outside of the box in clear bold writing. Failure to do so may result in the box being returned to you unopened, or delays in processing your refund.
Returns are to be sent to this address:
RETURNS (Nison/rawlife)
PO Box 5503
Lake Worth, Fl 33466
THE FOLLOWING MUST BE INCLUDED IN THE BOX
Full name and order number:
Reason for return:
If the product was used/opened or not:
Whatever the return, customer is responsible for the cost of shipping the product back to us. We highly recommend purchasing a delivery confirmation for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. Raw Life, Inc. is not responsible for return packages lost in transit.
Customer service
If you have any queries or require further information regarding our products or your purchase, email us via the contact page and we will be glad to assist you.
